FAQ
Welcome to FRAGOLA’s FAQ page! Here, you’ll find answers to the most common questions about our phone cases, ordering process, shipping, and customer support. If you have additional questions, feel free to contact us at info@fragolabrand.com or via the contact form on our website.
About FRAGOLA and Our Products
- What makes FRAGOLA phone cases special?
At FRAGOLA, we believe phone cases should be more than just protective—they should reflect your individuality. Our cases combine premium protection with vibrant, no-fade prints and a sleek glossy finish. Whether you choose the ultra-thin Snap, the durable Tough, or the innovative Tough MagSafe case, FRAGOLA cases are crafted to complement your style while safeguarding your device.
- Where are your phone cases made?
All of our phone cases are designed and manufactured in Europe, ensuring top-quality craftsmanship and attention to detail.
- What materials are your phone cases made from?
FRAGOLA cases are made from high-quality, durable materials, designed to protect your phone without adding bulk. Our cases are ultra-thin with a glossy finish and vibrant designs that won't fade over time.
- Snap Case: A durable one-piece hard-shell design for minimalist protection.
- Tough and Tough MagSafe Cases: Dual-layer construction with a tough outer shell and shock-absorbing silicone interior for maximum durability.
- Are your phone cases MagSafe®️ compatible?
Our Tough MagSafe Case is fully MagSafe®️ compatible, allowing seamless wireless charging and accessory use. The Snap Case and Tough Case are not MagSafe®️ compatible. Please ensure you select the correct case type when placing your order.
- Is the camera well protected by your cases?
Yes! All FRAGOLA cases feature elevated bezels around the camera to prevent it from touching surfaces when laid flat. This ensures added protection for your camera lens.
- How protective are FRAGOLA phone cases?
- The Tough and Tough MagSafe cases offer superior protection with dual-layer designs, combining a hard-shell exterior with a soft silicone interior for excellent shock absorption. Raised bezels protect the screen and camera.
- The Snap Case provides lightweight, minimalist protection, perfect for those who prefer a slim profile.
- Will the design on my phone case fade?
No! Our cases use advanced printing techniques to ensure vibrant, no-fade prints that stay fresh even with daily use.
- Which case is best for me?
- Snap Case: Best for those who love a slim, lightweight design that maintains the original shape of their phone.
- Tough Case: Ideal for those who need extra protection against drops and impacts while keeping a stylish look.
- Tough MagSafe Case: Perfect for those who want solid protection with the convenience of MagSafe compatibility for wireless charging and accessories.
Ordering and Customer Support
- How can I contact customer support?
You can reach us by email at info@fragolabrand.com or by filling out the contact form on our website. We’re here to help with any questions or concerns!
- What is your return and exchange policy?
- Damages and Issues: If your case arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at info@fragolabrand.com. We’ll evaluate the issue and make it right.
- Exchanges: We accept exchanges for a different design or size (subject to availability). Contact us for assistance.
- Returns: Items must be unused, in their original condition and packaging. We offer a 14-day return window from the delivery date. Once approved, we’ll send a return shipping label and instructions.
- How do I initiate a return?
Email us at info@fragolabrand.com within 14 days of delivery to start your return. Items returned without prior approval will not be accepted.
- What is your refund policy?
After receiving and inspecting your return, we’ll notify you if your refund is approved. Refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
- Do you accept returns on sale items or gift cards?
Unfortunately, we cannot accept returns on sale items or gift cards. All sales of these items are final.
Shipping and Tracking
- How long does shipping take?
All orders are dispatched from our European warehouse and fully tracked. Once you place an order, it’s usually dispatched within 24-48 hours. We partner with the best carriers to deliver your order quickly and efficiently. Delivery Times:
- European Union (EU): 3-8 business days (Global Mail or DPD), 1-3 business days (DHL Express).
- United Kingdom (UK): 3-8 business days (Global Mail or DPD), 1-3 business days (DHL Express).
- United States (USA): 8-14 business days (Global Mail or DPD), 2-3 business days (DHL Express).
- Rest of the World: 8-14 business days (Global Mail or DPD), 2-5 business days (DHL Express).
- How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number. Use this to track your shipment online.
Other Questions
- What if I haven’t received my refund yet?
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@fragolabrand.com. We’ll be happy to assist you.
- How can I reach out to you directly?
If you need assistance, feel free to email us at info@fragolabrand.com or use the contact form on our website. Our customer support team is ready to help with any inquiries or concerns you may have.
Thank you for choosing FRAGOLA! Let us help you find the perfect case to express your personality while protecting your phone. If you have any other questions, don’t hesitate to reach out.