Terms of service

SECTION 0 – CONSUMER INFORMATION (EU)

If you are a consumer residing in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU and Portuguese Law No. 24/2014. You can find full details about our return process and model withdrawal form in our Refund Policy: https://fragolabrand.com/policies/refund-policy.

All prices displayed include applicable VAT. Shipping costs are calculated and displayed at checkout before you confirm the purchase.

OVERVIEW

This website is operated by Fragola Brand Lda ("Fragola"). Throughout the site, the terms "we", "us" and "our" refer to Fragola. Fragola offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online. These products or Services may have limited quantities and are subject to return or exchange according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products, but we cannot guarantee exact screen accuracy.

We reserve the right to limit the sales of our products or Services to any person or region and to limit the quantities of any products or Services. We also reserve the right to discontinue any product at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities per person, per household or per order. You agree to provide current, complete and accurate purchase and account information and to promptly update your information.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools which we do not monitor. Your use of these tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant any third-party materials.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You agree that we may use any feedback or submissions you send us without restriction and without compensation. You are responsible for your content, and it must not violate the rights of any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful or prohibited purpose. We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free use of the Service. The Service and all products are provided 'as is' without warranties of any kind.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including your rights under consumer law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify Fragola and affiliates from any claim arising out of your breach of these Terms or violation of any law.

SECTION 15 - SEVERABILITY

If any provision is found to be unlawful or unenforceable, it will not affect the enforceability of the remaining provisions.

SECTION 16 - TERMINATION

You or we may terminate these Terms at any time. We may terminate without notice if you violate the Terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms and policies posted by us constitute the entire agreement between you and us.

SECTION 18 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Portugal.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms at any time. Continued use of the website after changes constitutes acceptance.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to info@fragolabrand.com.

Fragola Brand Lda. (518 492 150)